Amit Alok, Co-Founder & CEO and Nikhil Alok-Mathur, Co-Founder & Head of EMEA
The COVID-19 pandemic has taken organizations into uncharted waters and has required the necessary steps to steady their ship. The push for digital transformation is nothing new; however, the accelerated digital transformation adoption inspired by the global crisis has been unprecedented. To stay afloat and gain a competitive edge, companies must evolve and retune their business strategy. That said, in today’s rapidly changing business landscape and uncertain economy—enterprises need to shift from process-driven to data-driven AI decision-making. As the world slowly comes out of the pandemic’s grip, the usage of data analytics and AI should act as guide to the post-COVID-19 era and help create a business model that is more robust to such shocks in the future times. The story has been similar for one of the clients of ChiefDX—a tech startup specializing in big data and artificial intelligence (AI). The client wanted to digitize their chain of hospitals and laboratories to improve efficiency and effectiveness during the pandemic. For them, ChiefDX employed a combination of computer vision integration with sensors (cameras, RFIDs) to identify inventory (small and large) and human resources locations on an analytics platform. Prediction Algorithms were also used to ensure that the right resources were in the right place at the right time. The company operationalized a second phase to link hospitals in the group to share inventory and resources. “A particular use case was to increase staff to facilitate checking out when large influx of new patients were predicted due to an accident or pandemic surge. The solution used non-clinical workflows to offer quick ROI,” mentions Amit Alok, Co-Founder and CEO, ChiefDX.
An Accumulation of Trust, Efficiency and Innovation
What differentiates ChiefDX is the pursuit to operate as a trusted advisor to its clients whom they have worked with and the focus on solving complex problems. Such has been the prowess that ChiefDX has created for itself by helping numerous businesses in their digital endeavours over the years and also during these trying times. “We work at the “Tip of the Spear”—we use our Trusted Advisor status with governments and enterprises to solve complex problems that create a competitive advantage for our clients,” says Nikhil Alok-Mathur, Co-Founder and Head of EMEA, ChiefDX.
We work at the “Tip of the Spear”—we use our Trusted Advisor status with governments and enterprises to solve complex problems that create a competitive advantage for our clients
At its core, ChiefDX helps clients with data management needs through its ‘Data Science on Demand’ offering. The company recognized early on that not all of its potential clients would have the ability to deploy AI-based Analytics solutions. Additionally, most clients are under budget and time constraints, hindering them from building state-of-the-art next-gen capabilities from the get-go. That’s why they started by offering an ‘on-demand’ service where ChiefDX’s data scientists and analytic transformers work with clients to develop solutions and help them recruit their data science teams. In some cases, the company also provides governments with the expertise to crack unique problems. “We choose not to take an ivory tower approach where only a heavy report is produced. The most efficient way to achieve project success is to offer our Data Science expertise (an individual or team) and work with the client’s Subject Matter Experts that understand their business,” explains Amit.
A typical client engagement starts with developing a Data Strategy, which ensures that the client has a handle on data governance when they capture Personal Identifiable Information (PII). To elucidate, ChiefDX follows the CRISP-DM methodology for Data Mining to enable organizations to leverage their data to its maximum potential and break-down silos. By working backwards from the issue the client is trying to solve, experts at ChiefDX identify both internal and external data requirements using gap analysis. Also, the company makes sure that clients adhere to stringent data privacy regulatory requirements like GDPR.
Once the data is identified and approved by the client, experts at ChiefDX help them prioritize development phases based on mapped-out business objectives against technical workloads. “We deploy our solutions through POC/MVP stages to a live environment either On-Prem or Cloud,” adds Nikhil. On the Data Architecture side, ChiefDX works through various enterprise network options to ensure that a client is taken through the whole building process so that they can support the recommended architecture. Furthermore, it also offers support services to deploy more efficient models or algorithms and covers essential areas in addition to the usual software upgrades.
Deploying Next-Gen Technologies for all Digital Transformation Objectives
To offer a complete digital transformation solution, ChiefDX incorporates the latest sensors and cameras.
The company helps clients gain a competitive edge through real-time feedback and monitoring as part of a data analytics platform based on data science and AI. Users can effectively use behavioral analytics to improve Customer Experience and Engagement effectively with these “Plug & Play” solutions for Quick ROI. “We expect to see a significant investment of next-gen technologies in the field of education as online/remote studies are likely to be here to stay for the foreseeable future,” comments Nikhil. For instance, through video analytics, education institutes can estimate students and tutors’ engagement level during live sessions. Tutors can focus on engaging deeper with particular students who are lacking behind and help improve their results. “The use of micro-expressions is relatively new but when used in combination with test results and analysis of keystrokes we are able to improve on the delivery of a course or program,” further adds Amit. In another use-case, ChiefDX implemented sensors and cameras for segmented body part analysis to identify PPE for staff and provide contactless Covid-19 management in Healthcare Practices.
“As a Startup, we focus on delivering value and a unique learning experience which is key for any transformation or disruption challenges our potential clients are facing”
Ushering a New-Era Post COVID
With digital technology at the center of today’s economic development debate, companies need to be better equipped to lead the way in this new business environment by being purpose driven, resilient and adaptable. As an accelerator for unprecedented digital transformation, the pandemic has pushed companies to an inflexion point where embracing emerging technology is no longer an option but a necessity. Virtually overnight, companies were challenged to support a broad sweep of new pressures requiring immediate scale and resiliency—changing customer demands to digital channels, reconfigured supply chains, additional capacity and bandwidth, licenses and equipment to support remote work. As organizations recover, it is crucial to cast an eye on the future competitive landscape, considering which changes brought by the crisis will constitute a ‘new normal’. “As a Startup, we focus on delivering value and a unique learning experience which is key for any transformation or disruption challenges our potential clients are facing,” states Nikhil. Founded in 2018 with Headquarters in Singapore with Development capabilities in Sri Lanka, India and UAE, ChiefDX looks to expand further as conditions dictate. Soon, the company aims to expand its geographical footprint, and has worked and continues to work with Governments & Enterprises in APAC, the Gulf Region & Europe. “We have been working in the media and entertainment sector including gaming and eSports, which along with Healthcare has been outgrowing the other verticals during the Pandemic,” concludes Amit.